How do I reschedule my campaign?

Your OneAffiniti campaigns are set up to send four business days after the date you receive your first draft. Our...

When will I receive the draft campaign to be approved?

You should expect to receive your draft campaign to review within the first and second week of the month. Our...

Can we opt for a different sponsored program instead?

We understand that you work with multiple vendors and providers to provide solutions for your customers and may be interested...

I sell different vendor products, can I also be part of that program?

Depending on program availability and discretion on the vendor, you may be eligible to participate in more than one program....

I need to make changes but my campaign has already been sent, what can I do?

Unfortunately, after your campaign is sent it can no longer be edited. Any changes made to your account will reflect...

Can I update my account information before I send my campaign?

Yes, you can update account information yourself via our self-approval platform including: Company Name Website Phone Number Email About Us...

Can I change the name or email address that appears when sending my monthly campaign? 

Yes, you can change the “from name” and email address that will appear as the sender of your email campaign....

Can I add subscribers after my campaign has been scheduled?

You can add any new contacts to your email lists before your campaign is sent. Anyone you add after that...

How do I review my first campaign?

After you register your campaign preferences, our team will begin work customizing your campaign with your logo, website and social...

What should I expect when managing my ongoing campaigns?

Each month our team works hard to deliver turn-key campaigns to your inbox with topical, quality content to engage your...

How do I see who has unsubscribed from my campaigns?

You can see who has unsubscribed from your Campaign by navigating to your suppression list. To access the suppression list, you must...

Can I just send the sales I know were directly attributable from the campaign?

Yes, you can but we encourage you to share back all your closed sales for the month. We run our...

I’m getting an error message when trying to authenticate my domain in Campaign Monitor

When trying to authentication your email sending domain in Campaign Monitor and are receiving this error message ” This domain...