
How can we help you?
How do I add subscribers to a list?
You can bulk import subscribers from a file or you can manually enter individual subscriber details. Importing a list from...
Is there a minimum list size?
Yes, for most programs there is a minimum list size of at least 50 email subscribers to join the program....
How often should I update my list?
Email marketing databases naturally decline by up to 22% every year – this can be from contacts moving to new companies or...
What is Campaign Monitor?
Campaign Monitor is our third-party Email Service provider and its main function is to send your campaigns. Campaign Monitor is...
How can I grow my subscriber list?
When you first start building your marketing strategy, it can be tempting to purchase ready-made lists to kick off your...
What happens if two of my lists include the same contact?
If the same contact is added to two separate lists, they will receive both campaigns. This is not ideal if...
Do I need permission from my contacts to send to them?
Yes, when you import your contacts to Campaign Monitor, you are certifying under your service agreement with Extu that you...
How do I manually add subscribers to a list?
Enter the email addresses into the text box, one subscriber per line. Use commas to separate any extra subscriber details,...
How do I export my subscribers after I uploaded them?
Subscriber details can be downloaded as a CSV (Comma Separated Values) file or a tab-delimited text file. If you have...
How do I remove subscribers from receiving future campaigns?
Any subscribers who unsubscribe from your campaigns will automatically be removed from your active list(s), and future campaigns will not...
How do I see who has unsubscribed from my campaigns?
You can see who has unsubscribed from your Campaign by navigating to your suppression list. To access the suppression list, you must...